FAQ

How can I become a member with Starbuds Online?
Signing up is easy, just follow these two simple steps.

  1. Create a profile by entering your email and password.
  2. Enter your shipping address.
We believe in the sovereign right of all adults to use this plant and medicine in a responsible manner as they see fit. As such, documentation proving medical “need” is not required.

 

What payment methods do you accept?
At this time, we are only able to accept Interac email money transfer. This is widely available to anyone with a bank account, and can be sent easily from a computer or mobile device. Exact details for payment will be supplied to you upon checkout. Please be sure to follow these instructions closely for fastest processing: if you create your own random password, this slows down the process.

 

I’ve sent the e-transfer, what’s next?
Once you’ve sent the e-Transfer, it could take up to a few hours for us to receive an email notification of your payment. The status of your order will be ‘On Hold’ until payment is received. If we receive your payment by 12:00 PM PST (BC Time) between Monday – Friday, your order will ship the same day otherwise it will ship the following business day. Once your order has shipped, your tracking information will be accessible from the “My Orders” area of the site (accessible via “My Account”). You will also receive a confirmation email (check your Junk folder!) which will contain the tracking number as well.

 

How long do I have to send my payment?
Your order will be kept ‘On Hold’ for 24 hours. If payment is not received within the 24 hour period, your order will be cancelled.

 

I sent payment but my order is showing up as canceled!?
You must be very careful when entering details for the e-transfer. If you send it to the wrong email, we will never receive it. If you use the wrong password, we won’t be able to accept it. If we cancel your order, it’s because we did not receive an e-transfer. Please check the details of your outgoing e-transfers in your online banking. You will be able to cancel whatever transfer you sent, or modify it to reach us. Only transfers sent to onlineorders@starbudsnation.ca will reach us.

 

Can I change/edit/cancel my order?
No, you’ll just have to create a new order and we’ll take care of cancelling your original order. Be sure to send payment equal to the total for the order you want to keep.

 

I want a strain that I see on one of the storefront Leafly profiles
Unfortunately, due to the logistics of this operation we are unable to pull supply from any of the storefront locations in various cities. This includes the Kelowna location. The Starbuds Online inventory is stocked independently of other stores. Because we purchase in bulk and distribute to other stores, you will notice some overlap. However, it is impractical to have the exact same selection available at all stores at all times.